Policies
Reschedule and CancellationPolicy
If the Client needs to reschedule the session, they must do so at least [48 hours] before the scheduled session time. If the Client cancels the session, the deposit will not be refunded and there will be a cancellation fee. There will be no more than 1 free rescheduled session. If the client is more than 10 minutes late the session may be cancelled. If the Photographer needs to reschedule the session due to illness or emergency, the Photographer will make every effort to reschedule the session at a mutually agreeable time. The Photographer may have an associate team member/Photographer fill in if the client is not able to reschedule (though the original Photographer will be the one to proceed with the editing process and delivering the photo gallery to the client).
LiabilityPolicy
The Photographer will take reasonable steps to ensure that all equipment is safe and secure during the portrait session. However, the Photographer is not liable for any injuries, damages, or other losses that may occur as a result of the portrait session. The Client agrees to release and hold harmless the Photographer and their employees from any claims, damages, or liability arising from the portrait session. The Client is responsible for any damage caused to the Photographer's equipment or property during the session(caused by the client). The Photographer is not responsible for any loss or damage to digital files after they have been delivered to the Client. The Photographer is not responsible for any third-party claims against the Client or Photographer arising from the Client's use of the photographs. The Client is responsible for obtaining any necessary permits or permissions for the portrait session location, as well as admission tickets to special buildings (i.e., 360 Chicago, Museums).
RefundPolicy
Our commitment is to deliver quality and satisfactory service and/or products. In case the Client is not completely satisfied with our products, we would do our best to resolve the issues to the best of our abilities. Please contact us via email or phone call, explaining the specific areas of concern. We want our clients to leave happy!
Photography and videography services that have been completed in accordance with the signed service contract are non-refundable. The booking retainer/advanced payment required to secure your date and time is also non-refundable under all circumstances.